FAQ

Knowledge base of Frequently Asked Questions.
Who are the Urbers?
Our Urbers are our heroes. They are highly service minded and will always go the extra mile to exceed the customers expectations. Typically, they are university students or young professionals between the ages of 18 and 30.
I'm a retailer interested in your service - how do I get started?
You contact your local sales team, see contact information or email to api@urbit.com. You can also have a look at our API documentation to get a feeling of us and our services https://developer.urb-it.com.
Is Urb-it a sustainable choice?
Urb-it cares about the environment and strive to contribute to building sustainable cities. This is why our Urbers travel only by walking, biking or by public transport. För att säkerställa att rätt vara överlämnas till rätt kund använder vi oss av unika koder. En kod matchas mellan urbern och butiken för att se till att rätt vara hämtas upp, och en kod matchas mellan urbern och dig när överlämningen sker.
Where and when can you get your order handed over?
Urb-it believes in flexibility and wants the delivery to adapt to the customer, rather than the traditional reverse. This is why we deliver not only home to you, but to your office, the gym, the park or any location within our delivery area. We deliver seven days a week, as fast as within an hour.
What is your delivery area?
Urb-it currently delivers to the central parts and close suburbs of London, Paris and Stockholm. For a detailed view, please visit about us. Urbit is committed to improving our reach and continuously expand.
What can be delivered with Urb-it?
The maximum allowed weight and volume is 10kg and 0.25m3 respectively. Please visit our shipping policy for more details.
Who is responsible for my delivery?
When a customer places an order, the retailer is responsible for packing the right product(s) for collection in-store by the Urber. When collected and on-route, Urb-it is responsible for the delivery until handed over to the customer.
Where are the offices located?
Urb-it's offices are located at:

- 10 Margaret Street, London
- 5 Boulevard de la Madeleine, Paris
- Vattugatan 17, Stockholm

Our Urbers are always welcome to hang out, study and await new delivery assignments.
I want to become an Urber! What do I do?
Awesome! Send in your application through the form at "Become an Urber". We are looking for you who:

- Loves providing excellent service
- Want's a source of income through a flexible job
- Move around a lot in the city
- Has turned 18 years old
What is the Urber recruitment process like?
We will review your application and contact you for an interview. If successful, we will invite you for a workshop and a test assignment with Urb-it, after which you are licensed and ready to go.

Urb-it support are available to answer any questions and help you find a solution to any issues that arise.

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