RETURNS

If you wish to return an item you may return it within 14 days from the day you received the item from the Carin Wester warehouse. You will receive a full refund within 30 days from when we receive the item at the warehouse. You are responsible for the shipping of returned items back to the warehouse.

Please note that items lost in transportation will not be compensated. The shipping cost on returned or exchanged items are free of charge for the order shipped in Sweden and at the customers own expense for the order shipped to other countries.

If you wish to return an item purchased, you need to return it in perfect condition, new and unused with all the price tags and labels fully intact and with the receipt.

We do not accept returns and exchanges if the labels have been removed. If an item is used, dirty, washed, dry-cleaned or damaged it will not accepted. We wish for the products to be returned in their original package.

If you wish to return shoes you need to return them in the shoe box they were delivered in. Please note that shoes should be tried on a carpeted surface to keep the soles of the shoes intact if you want to exchange or return them. Items that are damaged or dirty will not be accepted in case of return or exchange and will be returned to the customer.

If you want to make an exchange please contact the Carin Wester webshop at[email protected] to make sure that the item you want to exchange to is available.

If you want to exchange an item to a more expensive style you have to return the item and place a new order. Note that we only allow exchanges within 14 days from when you received the item.

If the style you wish to exchange to is confirmed available or if you wish to return an item, please fill in the EXCHANGE AND RETURN FORM and send it with your package.

CLAIMS

If you receive a damaged or defect item which you want to claim, please contact us at [email protected]. Refunds for claims strictly have to be made within 14 days after you received your order.

NEED HELP?

If you have further questions or if you need help, you are always welcome to email us at [email protected] or call us at +46 8 34 77 00, weekdays between 09 am and 06 pm (GMT+1).